Privacy Policy
Last Updated: April 23, 2026
Wilaandfelixshop ("we," "us," or "our"), operated by WILA AND FELIX SOLUTION LLC, values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://wilaandfelixshop.com, create an account, place an order, or otherwise interact with our website and services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Personal Information
When you interact with our website, we may collect personal information that you voluntarily provide, including:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details and purchase history
- Customer service communications
This information is collected to provide our services, fulfill orders, and communicate with you regarding your purchases.
Payment Information
Payments are securely processed through PayPal.
Wilaandfelixshop does not store your complete payment card information. Payment information is processed directly by PayPal in accordance with its own privacy practices and security standards.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Device information
- Browser type
- Operating system
- Cookies and similar technologies
- Website activity, pages viewed, and interactions
This information helps us improve website performance, understand how visitors use our website, enhance customer experience, and maintain website security.
2. How We Use Your Information
We may use your information for legitimate business purposes, including to:
- Process and fulfill orders.
- Ship products and provide order updates.
- Respond to customer inquiries and support requests.
- Prevent fraud and improve website security.
- Improve website performance and customer experience.
- Analyze website usage and visitor behavior.
- Send marketing communications where permitted by applicable law.
- Maintain business and transaction records.
- Comply with applicable legal and regulatory obligations.
We use personal information only for lawful and legitimate business purposes consistent with this Privacy Policy.
3. Payment and Service Providers
To operate our business and provide our services, we work with the following service providers. Each provider processes information according to its own privacy policy and receives only the information necessary to perform its services.
- PayPal — Payment processing.
- Google (OAuth) — Customer account sign-in and authentication.
- DigitalOcean Spaces — File and image storage.
- OpenAI — Processes search queries to power on-site product search.
- Telegram — Delivers order notifications to store staff.
- Our email service provider (SMTP) — Delivers transactional emails related to orders and customer communications.
4. Cookies, Analytics, and Advertising
Our website uses cookies and similar technologies together with Google Analytics and Google Ads to:
- Remember user preferences.
- Improve website functionality.
- Analyze website traffic.
- Measure website performance.
- Deliver relevant advertising where permitted by applicable law.
You may disable cookies through your browser settings. However, disabling cookies may affect certain features and functionality of the website.
5. CCPA Data Inventory
| Category of Personal Information | Purpose of Collection | Disclosed To |
|---|---|---|
| Identifiers (name, email, phone, billing/shipping address) | Order fulfillment and customer support | PayPal, our email service provider |
| Payment information | Payment processing | PayPal |
| Commercial information (order history) | Order processing and customer support | Not disclosed to third parties beyond PayPal for the transaction itself |
| Internet/network activity (cookies, IP address, browsing behavior) | Website analytics and advertising | Google Analytics, Google Ads |
| Account credentials (sign-in) | Authentication | Google (OAuth) |
| Search queries | Powering on-site product search | OpenAI |
Wilaandfelixshop does not sell personal information for monetary compensation.
6. Data Retention and Security
We retain personal information only for as long as reasonably necessary to:
- Provide products and services.
- Maintain business records.
- Resolve disputes.
- Prevent fraud.
- Comply with legal obligations.
Examples of retained information may include:
- Order records.
- Transaction history.
- Marketing preferences.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
7. CCPA Privacy Rights (California Residents)
California residents may exercise the following rights where applicable under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
Right to Know
You may request information regarding the categories and specific pieces of personal information we collect, use, disclose, or process.
Right to Access
You may request access to the personal information we maintain about you.
Right to Delete
You may request deletion of personal information, subject to exceptions permitted by applicable law.
Right to Correct
You may request correction of inaccurate personal information maintained by us.
Right to Opt-Out of Sale or Sharing
Wilaandfelixshop does not sell personal information for monetary compensation.
However, certain cookies, analytics, and advertising technologies described in Section 4 may constitute "sharing" under the California Privacy Rights Act (CPRA).
To submit an opt-out request, please visit:
https://wilaandfelixshop.com/pages/do-not-sell
Right to Limit the Use of Sensitive Personal Information
Where applicable under California law, you may request limitations on our use and disclosure of sensitive personal information.
Right to Non-Discrimination
We will not discriminate against you for exercising any privacy rights available under applicable law.
8. Privacy Request Process
Customers may submit privacy-related requests through either of the following methods:
- Email: support@wilaandfelixshop.com
- Web form:
In accordance with Cal. Civ. Code § 1798.130:
- Identity verification may be required before fulfilling your request.
- Verified requests will generally be answered within 45 days of receipt. Where permitted by law, this period may be extended by an additional 45 days, and you will be notified if an extension is necessary.
- Requests to opt out of the sale or sharing of personal information will generally be processed within 15 business days.
9. United States Sales Only
Wilaandfelixshop sells and ships products exclusively within the United States.
This Privacy Policy applies to customers who use our website and services within the United States.
Orders for delivery outside the United States are not accepted.
10. Contact Information
Store Name: Wilaandfelixshop
Legal Business Name: WILA AND FELIX SOLUTION LLC
Website: https://wilaandfelixshop.com
Email: support@wilaandfelixshop.com
Phone:
Business Address:
12613 Somerset Oaks St
Orlando, FL 32828
United States
Support Hours:
Mon–Fri, 9:00 AM – 5:00 PM EST
If you have any questions about this Privacy Policy or how Wilaandfelixshop collects, uses, or protects your personal information, please contact our customer support team. We are committed to handling your information responsibly, transparently, and in accordance with applicable U.S. privacy laws.